Salesforce vs Zoho CRM

Awards

Starting Price

$25.00/month/user

$12.00/month/user

Best For

With Salesforce's multi-tenant cloud computing model we can serve the needs of companies of all sizes, in any industry. Our customers benefit from a shared main framework, while maintaining privacy.

Zoho CRM is for everyone, be it a small business or an enterprise. Sell smarter, better and faster with Zoho CRM.

Ideal number of Users

2 - 1000+

1 - 1000+

Rating


4.4 / 5
(13744)
Read All Reviews

4.2 / 5
(3819)
Read All Reviews

Ease of Use


3.9 / 5


  • "Had a very good experience, nothing to complain about ease of use, and support was excellent very very happy."

  • "The support for these products is consistently great and it is very easy to use and makes sense."


4 / 5


  • "I like that it's easy to use and the tutorial is very helpful and understanding. I helped a couple of my family members with it and they love it."

  • "The ease of use is great and the ability to collaborate with office."

Customer Support


4.1 / 5


  • "Being a small business owner, we needed something efficient, cost effective and reliable. Good customer service as well."

  • "Ease and interface, customer service, ability to learn on fly."


4 / 5


  • "They keep on adding features daily, love customer support. But I also like is that they have divided each category for itself."

  • "Customer service is great, they are thorough and make sure to resolve any issues that come up."

Features & Functionality


4.3 / 5


  • "The level of customization has been pretty great. Our Salesforce Developer has found a bunch of ways to improve our daily work flows through it."

  • "They presented games as quizzes to help you learn. I actually wanted to get the answers right just to win the game."


4.2 / 5


  • "The system is very intuitive and leads you in the right direction, has a great flow for calls and customer information."

  • "The ease of setting up users and transferring leads back and forth along with the exporting reports make this a great interface."

Value for Money


4 / 5


  • "Very nice software value for money good analytics process, cloud marketing makes use feel latest to technology chat support comes easy."

  • "There was one other CRM product that looked really good to me, but the price was 10X that of Salesforce."


4.2 / 5


  • "It is a feature rich package for a very competitive price and easy to scale up or down as needed with growth."

  • "Great price and great for templates and sending out mail."

Product Features

  • Calendar/Reminder System
  • Document Storage
  • Email Marketing
  • Internal Chat Integration
  • Lead Scoring
  • Marketing Automation Integration
  • Mobile Access
  • Quotes/Proposals
  • Segmentation
  • Social Media Integration
  • Task Management
  • Territory Management
  • Calendar/Reminder System
  • Document Storage
  • Email Marketing
  • Internal Chat Integration
  • Lead Scoring
  • Marketing Automation Integration
  • Mobile Access
  • Quotes/Proposals
  • Segmentation
  • Social Media Integration
  • Task Management
  • Territory Management

Screenshots

View 5 screenshots 191409 thumb
View 5 screenshots 107840 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • close Live Online
  • check Webinars
  • check Documentation

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Salesforce vs Zoho CRM

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